{"id":880,"date":"2018-10-15T23:06:32","date_gmt":"2018-10-16T06:06:32","guid":{"rendered":"https:\/\/delsolenergy.com\/?p=880"},"modified":"2023-05-08T06:39:57","modified_gmt":"2023-05-08T13:39:57","slug":"full-service-office-the-bottom-line","status":"publish","type":"post","link":"https:\/\/delsolenergy.com\/full-service-office-the-bottom-line\/","title":{"rendered":"Full Service Office: The Bottom Line"},"content":{"rendered":"

In this second article discussing the \u201cbottom line\u201d of a solar quote, we are addressing the impact of having a full-service office and store-front location.<\/p>\n

As introduced in previous articles, many customers look for the bottom line in every quote they are presented with.  The final dollar amount they are committing to pay is frequently what dictates which residential solar installation company they choose to go into contract with.<\/p>\n

The power of the dollar is an important one to address.  How much we spend, how we choose to allocate budgeted funds is an important aspect of making large purchases or deciding to make large upgrades to our homes.<\/p>\n

However, it is also important that solar customers understand what goes into the final contract amount and discuss why the cheapest quote is not always the best choice<\/strong>.<\/p>\n

Full Service Office<\/strong><\/h2>\n

Residential and Commercial Solar companies do not all have a full-service office.  Within the industry, there are a lot of what we refer to as \u201cChuck in the Truck\u201d companies.  These companies consist of a 1 man, maybe two-man, crew. The named \u201cChuck\u201d in the truck is responsible for all aspects of the solar process, from sales, design to installation and maintenance.<\/p>\n

Although this does save a considerable amount of money that can be passed on to a customer, it is a risk for the customer to sign a contract with Chuck.<\/p>\n

Solar is a construction process that requires<\/p>\n

    \n
  • sales<\/li>\n
  • finance<\/li>\n
  • design<\/li>\n
  • engineering<\/li>\n
  • permitting work with the City or local jurisdiction<\/li>\n
  • installation<\/li>\n
  • PG&E interconnection processes<\/li>\n
  • annual maintenance<\/li>\n<\/ul>\n

    The process looks simple enough, but it is complex that demands many experts in many different areas.  It is virtually impossible for one individual to do all aspects of the job in a timely, correct manner.<\/p>\n

    Our company is a true business.  We have a store-front location that allows  customers to stop by and work with our sales team, design team, and even speak with the owners.<\/p>\n

    Del Sol Energy’s office team ensures that the customer experience of going solar is simple. Our sales professionals are highly trained to educate our customers on the solar process. A team of finance partners are experts at sharing the best financial solution to our customers. The Design and Engineering department ensures quotes are accurate and answer to each mandate set forth by construction mandates.  They also ensure accurate engineering and manage all aspects of the install process that includes permitting and interconnection.  We have a customer service specialist who ensures each customer has a \u201creal person\u201d to speak to when they call in and works hard to provide answers to each question.  Our marketing team and business development team work together to introduce the aspects of our company that differentiate us from other companies. There is a powerful office synergy that exists to ensure the best solar experience for each and every customer.<\/p>\n

    And as a full-service office allows all aspects of the solar process to be completed in a professional and accurate manner, it does mean the \u201cbottom line\u201d on a quote is higher than the \u201cChuck in a Truck\u201d who does not have to incur costs for managing a full office.<\/p>\n

    What Happens When There is A Problem?<\/strong><\/h2>\n
    \"Problem